INTERNAL: TransIT Portal - Refund Tip Amount Only

INTERNAL: TransIT Portal - Refund Tip Amount Only

Enable the Tip Option

  1. In the TransIT Portal > Click "Admin"
  2. Click "Payment Preferences"
  3. Check the box labled, "Tip"
  4. Click "Save" at the bottom

Process a Partial or Full Tip Refund

  1. Under Transaction Details > Search for the order by date, amount, or last 4 of the CC
  2. In the Refund/Void column, select either "Partial" or "Full"
  3. Important: Remove the amount in the "Authorized" column (Set it to $0 or this amount will also get refunded)
  4. Edit the amount in the "Tip" column (Set it to the amount to be refunded)
  5. Click "Submit"

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