POS: Credit Card Refunds

POS: Credit Card Refunds

To void/refund credit cards:

First, go to View All Orders. 
To view all settled orders, select the Filter button. Scroll down to Advanced Options and then select View All Settled Orders. Locate the ticket that needs to be refunded, and select the three bars or the "triple patty" button to the right of the ticket. 


Then select, Refund Order. 


Select the card that needs to be refunded.
If multiple credit cards were used for payment, then there will be more than one form of payment listed to choose from. 


There will be a prompt to confirm the payment amount, as seen above.
If the refund being issued is a partial amount of the total, then select clear and enter the correct amount that is being refunded to the customer. 
 

In the description box, enter the reason for issuing the refund. 


Confirm the refund by selecting, Yes.


Make sure the bank/drawer that the transaction was settled to is still opened. If the bank is no longer opened, you can not perform the refund. The credit card device will need to be on and operating to perform the refund as well. 


    • Related Articles

    • Credit Card: Troubleshoot "Connect Error" Between PAX & POS

      Possible Reasons A PAX Connect Error occurs when the POS terminal is unable to send payment data to the PAX reader for processing. One of the main reasons for this error is that PAX IP Address has not been set under Station Configuration > Credit ...

    • POS: Gift Card Lookup

      We have five filters to help you search for a gift card within your system: Gift Number, Issue Date, Gift Note, Customer Email, or Customer Phone If you have any other questions, please check our Knowledge Base, email support@precisionpos.com, or ...

    • POS: Refunding Same-Day Orders

      How to Refund a POS Order that was placed the Same Day After logging in, select 'View All Orders' Go to the order and click the 3 lines Mark the order as 'Open' Highlight the order again Select 'Settle' In the bottom left corner, there is an option ...

    • Online Ordering: Too Many Failed Credit Card Attempts (Forbidden)

      Your online ordering website's security is very important to us! Our team strives to keep your site functioning optimally by adding logic that removes known security threats. Multiple failed credit card attempts will trigger a site lockdown that is ...

    • POS: "Connect Error" on POS from A920 PAX Device

      If you receive the error message: "Connect Error" on the POS from the A920 PAX Device: Power cycle the credit card reader Hit "Cancel" when "Setup Wizard" pops up You may have to swipe to the right on the bottom of the screen Verify the IP address is ...