POS: Voiding Items and Orders

Below is the process to void an order and an item. Only those with the proper security clearance can do so. 

Go to, View All Orders

Select the three bars next to the right of the ticket that needs to be voided.

Scroll down and select, Advanced Options

Select, Void Order. Enter the reason for the void in the description box. 

To void an item on an order:

Open/edit the ticket using the pencil to the right of the ticket, and select the item that needs to be removed or voided

Enter the reason for the void in the description box. 

All voided items and orders can be seen under the reporting category, Audit Trails. 

• Related Articles

• POS: Splitting Orders

  Splitting an order by seat Before you submit an order, choose S1, S2, S3, or TBL (for entire table) to assign a seat number to eat menu item on the check Now the items are assigned, you can split the check by seat: View all orders >  click the 3 ...

• Admin: View Orders

  1. Log in to the web admin panel with your username and password. If you do not have an account yet, please contact support at support@precsionpos.com. 2. Select 'Reporting' from the navigation bar > 'POS Orders'. 3. Filter your orders by clicking ...

• POS: Filtering Orders

  Some restaurants have a large volume of incoming orders, which can be difficult to sift through quickly. This guide will help you filtered down orders into different subcategories, including all settled orders, all open orders, orders broken down by ...

• POS: Refund In-Store Orders

  This refund feature allows you to place a partial or full refund for orders placed at the store. It does not refund the TIP.

• POS: Voiding An Online Order

  Follow these steps to void an online order from the POS: 1. Click on View All Orders > Highlight the order > Select the 'Settle' or 'Staff Bank' button at the bottom of the screen 2. Scroll down and click the button displaying the payment method / ...