POS: Refund In-Store Orders

This refund feature allows you to place a partial or full refund for orders placed at the store. It does not refund the TIP.

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• POS: Credit Card Refunds

  To void/refund credit cards: First, go to View All Orders. To view all settled orders, select the Filter button. Scroll down to Advanced Options and then select View All Settled Orders. Locate the ticket that needs to be refunded, and select the ...

• Credit Card: Troubleshoot "Connect Error" Between PAX & POS

  Possible Reasons A PAX Connect Error occurs when the POS terminal is unable to send payment data to the PAX reader for processing. One of the main reasons for this error is that PAX IP Address has not been set under Station Configuration > Credit ...

• POS: Refunding Same-Day Orders

  How to Refund a POS Order that was placed the Same Day After logging in, select 'View All Orders' Go to the order and click the 3 lines Mark the order as 'Open' Highlight the order again Select 'Settle' In the bottom left corner, there is an option ...

• POS: Gift Card Lookup

  We have five filters to help you search for a gift card within your system: Gift Number, Issue Date, Gift Note, Customer Email, or Customer Phone If you have any other questions, please check our Knowledge Base, email support@precisionpos.com, or ...

• POS: Adjusting Credit Card Gratuities

  NOTE: Please contact support@precisionpos.com to reqeust that your account be configured for online gratuity adjustments. This feature must be enabled before you can make any adjustments from your point-of-sale.