Onboarding: Hardware Installation Guide

Onboarding: Hardware Installation Guide

Please refer to our Site Requirements Guide to ensure your site is properly equipped to install any hardware.

Pepwave Router

Model: Peplink Balance 20x

What's in the box?

  1. Pepwave router
  2. Power Cable
  3. Cellular Cable
  4. Wi-Fi Antennas
  5. Cellular Antennas

Connecting the power

  1. The power port is in the back of the device
  2. Attach the power cable to DC connector port

Connecting the ISP Modem/Router

  1. It is important that the network is configured in the following order: 
    ISP Modem/Router → Pepwave Ethernet WAN

Connecting a Switch

  1. It is important that the network is configured in the following order: 
    Pepwave Ethernet LAN → Switch → Precision POS, Printer, KDS, Credit Card Reader 

Please click here for steps to configure a cellular SIM card.

Point of Sale

Model: Precision S15, D15

What's in the box?

  1. POS System
  2. Power Cable, Power Adapter
  3. Dust Cover

Connecting the power

  1. The power port is behind the back cover
  2. Lift the cover and attach the power cable
    image.png

Connecting ethernet

  1. Lift the back cover and connect an enthernet cable to the LAN port
  2. Ensure that the indicator light is green


Connecting a Cash Drawer

  1. If the POS has an integrated printer connect the cash drawer directly to the POS
  2. Lift the back cover and connect the cash drawer cable to the cash drawer port


Loading a paper roll
  1. Pull the printer release button located under the front screen, to the right
  2. Load the paper with the the till rolling over
    image.png

Powering on

  1. Select the power button on the front of the device to boot the Android OS

Connecting the internet

  1. Navigate to Android Settings > Network & Internet
  2. Ensure that Wi-Fi is disabled and there is an IP address displaying under the Ethernet section

Launching the Precision POS app

  1. Click the Precision POS launcher icon on the desktop to open the app


Thermal Receipt Printer

Model: Epson SRP-E300

What's in the box?

  1. Thermal Printer
  2. Power Cable, Power Adapter
  3. Starter paper roll

Connecting the power

  1. The power port is in the back of the printer
  2. Attach the provided power cable to the power port

Connecting ethernet

  1. The ethernet port is in the back of the printer
  2. Connect an ethernet cable to the ethernet port

Loading a paper roll

  1. Lift the release button on the top right of the printer to open the lid
  2. Load the paper with the till rolling under

Retrieving the IP address

  1. Power off the printer by clicking the power switch on the front
  2. Hold in the paper feed button, and switch the power back on at the same time
  3. A Self-Test receipt containing the IP address will start printing
  4. Once the receipt is finished printing, press the paper feed button once more to disable "Test Mode"

Defining the printer in the POS

  1. On the POS login screen, navigate to:
    Station Configuration → Printer / KDS Settings → Receipt Printer / KDS Configuration
    1. Security Code: 0994157
  2. Check mark a row to enable a printer
  3. Ensure the following fields are set:
    1. Printer / KDS Type: (Network) Epson Thermal Ethernet
    2. Print / Display Style: Customer Receipt
    3. Hostname / IP Address: [ insert printer IP address ]


Dot Impact Kitchen Printer

Model: Precision IM-P90

What's in the box?

  1. Impact Printer
  2. Power Cable, Power Adapter
  3. Starter paper roll

Connecting the power

  1. The power port is in the back right
  2. Attach the provided power cable to the DC power port


Connecting ethernet

  1. The ethernet port is in the back left
  2. Connect an ethernet cable to the ethernet port

Loading a paper roll

  1. Lift the release button on the top right of the printer to open the lid
  2. Load the paper with the till rolling under

Retrieving the IP address

  1. Power off the printer by clicking the power switch on the left side
  2. Hold in the paper feed button on the front of the printer, and switch the power back on at the same time (approx. 10 seconds)
  3. A Self-Test receipt containing the IP address will start printing
  4. Once the receipt is finished printing, the printer then enters into On-Line mode
Please contact Precision Support so we can reserve this IP address.


Defining the printer in the POS

  1. On the POS login screen, navigate to:
    Station Configuration → Printer / KDS Settings → Printer Configuration
    1. Security Code: 0994157
  2. Check mark a row to enable a printer
  3. Ensure the following fields are set:
    1. Printer / KDS Type: (Network) Epson Impact
    2. Print / Display Style: Kitchen (Full)
    3. Hostname / IP Address: [ insert printer IP address ]

DIP switch settings

  1. Power off the printer by clicking the power switch on the left side
  2. Press and release the paper feed button instantly as the power is applied to the printer

Indicators

  1. The three LED indicator lights are located on the top cover
 

Kitchen Display System (KDS)


Please contact Precision Support so we can reserve this IP address.

Credit Card Reader

Model: PAX S300

Model: PAX A35

Model: PAX A77, A60

Please contact Precision Support so we can reserve this IP address.

Caller-ID Box


Please contact Precision Support to facilitate a call with our Caller-ID partner, Pizza Cloud.

Cash Drawer


Barcode Scanner



Contact Precision Support:
Phone: 1-855-673-3700, ext 2


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